Service Quality Management

PD-CUS04 Non-credit course 4
Description:
Eighty percent of the U.S. economy is in the service sector. Hence, it is not agriculture or manufacturing quality, but service quality that demands the attention of almost every company in America. This course provides service quality strategies that can increase your company’s earnings, give you a vital competitive advantage, and enhance your customer loyalty.
Objectives:
  • Develop a customer retention program that can increase profits by 85 percent
  • Develop strategies for making your service easy to evaluate
  • Develop strategies for meeting your customers’ expectations
  • Learn 12 strategies for improving your service process
  • Develop a service recovery program

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