Dealing With Difficult Customers

PD-CUS09 Non-credit course 4
Description:
The individual interfacing with the difficult customer can, by using the appropriate techniques, often resolve the problems and retain the customer, instead of contributing to the hostility of the situation. This course provides theory and role-playing of the basic skills needed to deal with emotional and/or difficult customers.

Request This Course for Custom Training

Fill out our form and a Program Administrator from the WSU Professional Development team will get in touch with you to discuss your organization’s needs.


Days
Dates
Times
Location
Room
Instructor
Cost
Notes