Change and Conflict Management

PD-LEA01 Non-credit course 4
Description:
Nothing ever stays the same. Organizations must change and adapt to stay competitive and meet customer needs. Management may change direction and focus, which can be stressful for employees. Learn techniques to reduce the stress of change and manage conflict during times of adjustment.
Objectives:
  • Understand feelings and perceptions that foster shifts in awareness of paradigms and mental models regarding change
  • Manage personal reactions to stress and develop diffusing techniques
  • Become an agent for change by understanding thinking patterns and power of beliefs, identifying and acknowledging obstacles, and developing strategies
  • Develop an understanding of oneself and others in managing conflict situations
  • Manage personal reactions to stress and develop diffusing techniques
  • Learn to become an agent for change by understanding thinking patterns and power of beliefs, identifying and acknowledging obstacles, and developing strategies
  • Develop an understanding of oneself and others in managing conflict situations

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