Team-Oriented Problem Solving (TOPS)

PD-LEA13 Non-credit course 16
Description:
“If it’s not broke, don’t fix it!” What if it is broke? How should you fix it? This is a hands-on workshop that uses the Ford Global 8D Problem Solving Process and teaches techniques to gather the right people and data to determine why it broke, how to fix it, and how to prevent it from breaking again. The emphasis will be on problem description and how to define and verify the root cause. Corrective action and preventing recurrence are also addressed.

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