Student Consumer Complaints
Weber State University is a member of
National Council for State Authorization Reciprocity Agreements (NC-SARA)
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Students who have a complaint concerning a Weber State University online, distance or correspondence program should first file a Petition Form with the WSU Division of Online & Continuing Education.
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If the WSU Division of Online & Continuing Education does not resolve the issue, students can file a complaint with the Utah Board of Regents. The Board of Regents will only consider complaints that were previously unresolved by the institution and may refer a complaint to another agency for investigation.
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Additionally, if the WSU Division of Online & Continuing Education does not resolve the problem, students can file a complaint with their state’s enforcement authority. Links to complaint forms listed by state can be found here.
Note: students in California should direct their complaints to the California Department of Consumer Affairs. -
If the issue remains unresolved, students who have complaints relating to fraud, false advertising, or other deceptive practices can file a complaint with the Utah Division of Consumer Protection.
Online, Distance or Correspondence Program Complaints
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Students who have complaints related to issues that are covered by the WSU Student Code of Conduct should follow the institution’s process for filing a complaint.
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Students who have complaints relating to the college/university’s quality of education or other issues appropriate for its accrediting body to consider, can file a complaint with the Northwest Commission on Colleges and Universities.
Other Student Complaints
Copies of documents describing the college/university’s accreditation and state approval are available for review upon request.
State Regulators/Student Consumer Complaints
State complaint forms can be found at the State Authorization Network.
Students in California: Complaints can be directed to the Department of Consumer Affairs through their online form available here: https://www.dca.ca.gov/consumers/complaints/oos_students.shtml