Communication Skills - One-On-One

PD-COM01 Non-credit course 8
Description:
Employees who communicate clearly and responsively keep your customers happy and returning. Effective face-to-face communication skills create positive encounters with customers, peers, subordinates, and superiors.
Objectives:
  • Understand the communication process
  • Speak and listen effectively
  • Deal with conflict and emotional communications
  • Practice skills in a non-threatening environment

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