Front Line Focus Certificate Program

PD-CUS14 Non-credit course 12
Description:
Front line employees are the first and often the only contact customers have with your company. These employees utilize a variety of skills to successfully perform their jobs. This series of six workshops is designed to enhance employee skills, motivation, and job satisfaction. The program addresses specific areas of both a worker’s professional and personal life. A certificate is awarded for successful completion of all six Front Line Focus workshops: Personal and Professional Development, Language Use: A Figure of Speech, Working With Words, Proofreading: Embarrassing Bloopers, Customer Service, and Time Management and Stress Reduction.

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