NASCAR Customer Service

PD-CUS22 Non-credit course 0
Description:
Target Attendees: Individuals and groups responsible for customer or vendor relationships Session 1 – The Checkered Flag: Why NASCAR is a team sport Session 2 – The Need For Speed: The ability to learn and adapt to changing conditions more quickly than the competition is what separates the winners from the losers Session 3 – Victory Lane: Why it’s the efficient pit crew that wins the race Session 4 – The Fans, the Sponsors, the Driver, the Mechanics: Ensuring a well-oiled communication process
Objectives:
  • Improved customer service awareness and skills
  • Strengthen accountability & responsibility
  • Provide a set of communication tools that can be used within work groups, as well as with internal and external customers
  • Skills to manage personal reactions to conflict and developing diffusing techniques
  • Cultivate a work culture that provides a balance between organizational goals and employee satisfaction
  • Training to be highly interactive, activity-based and include practical application assignments

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