Techniques for Problem Solving

PD-HUM10 Non-credit course 4
Description:
Problems will arise. Supervisors are required to deal with problems in all areas of operations. Learn effective techniques to determine the root cause rather than dealing with symptoms over and over. Establish corrective action and preventative measures to reduce the time and resources spent on non-value added activities.
Objectives:
  • Review the underlying concepts in problem solving
  • Understand management of fire fighting versus prevention time
  • Use techniques in small group exercises
  • Overview of techniques used in problem solving
    • Pareto Charts
    • Cause and Effect Diagrams
    • Force Field Analysis

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