Telephone Service Skills

PD-CUS21 Non-credit course 6
Description:
Many customers first interact with your organization via the telephone. It is critical that your employees use appropriate phone skills to provide service and to preserve and advance your customer relationships. This course is designed for the individual who is using the phone for customer interface. It is primarily focused on dealing with customer inquiries in either a technical or service situation. Listening skills as well as coping with emotional customers are included in the course.

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