Description:
Top performers are often promoted to supervisory positions on a team, production line or specific project.
Often training is not provided to help a person lead and manage others in his or her new responsibilities. It is important for supervisors to understand their role in meeting the organization’s goals and objectives. This program provides training on the core skills required to be an effective supervisor, including the areas of communication, supporting the mission, team management, problem solving, and employee relations. The program has been formatted for six four-hour modules, which can be taken as a series or individually as company needs define. Additional modules may also be added.
PRICING: Discount for groups of 5 or more from same institution.
Objectives:
Module One-Your New Role: Implementing Organizational Vision, Values, and Mission Statements (4 hours)
Supervisors are closest and most influential in the implementation of an organization’s strategic plan. They must have a clear understanding of the objectives and know how to align their team with the mission and goals of the company.
Module Two-Your Secret Decoder Ring: Advanced Communication Skills (4 hours)
Effective communication with all levels of co-workers is critical to creating a productive, supportive, innovative place to work. This requires specific skills and understanding of interpersonal interactions. The supervisor must be able to receive and deliver clearly understood messages. Specific techniques are taught and practiced in this advanced communication course.
Module Three-Let’s go Team! Team Management Skills (4 hours)
Supervisors are responsible for the performance of a group of employees charged with specific responsibilities. Effective team members should understand their important role and be encouraged to contribute value, innovation and continuous improvement ideas.
Module Four- Performance Enhancement: Motivating Positive Behavior (4 hours)
The supervisor’s responsibilities include performance evaluation and reporting of team members. Learn techniques to make this a positive experience, which motivates growth and improved productivity for the individual and the team.
Module Five-Houston, We Have a Problem: Techniques for Problem Solving (4 hours)
Problems will arise. Supervisors are required to deal with problems in all areas of operations. Learn effective techniques to determine the root cause rather than dealing with symptoms over and over. Establish corrective action and preventative measures to reduce the time and resources spent on non-value added activities.
Module Six-The Rules of the Game: Employment Law (4 hours)
The consequences of breaking the employment law rules can be devastating for organizations. Supervisors must understand and follow the organization’s policies and procedures for issues relating to personnel management, including equal opportunity, diversity management, anti-discrimination, workers with disabilities and other situations. Supervisory must also see that team members in their area understand and comply with the government laws and organization policies.
Alternate Module-Change and Conflict Management (4 hours)
Nothing ever stays the same. Organizations must change and adapt to stay competitive and meet customer needs. Management may change direction and focus. This can be stressful for all employees. Learn techniques to reduce the stress of change and manage conflict that may arise during times of adjustment.