Description:
Are your customers delighted or even satisfied with the products and services your organization provides? In today’s competitive market, it is critical to understand the customer’s needs and direct all operations to meet or exceed their expectations. Learn how the ISO 9000:2000 changes can help focus your organization on your customers. Whether your organization is already ISO registered, plans to do so in the future, or just wants to be more customer focused, this program will benefit your company. This two-day course helps you understand changes created in the revision of the 1994 edition to the 2000 edition.