Student Consumer Complaints

  1. ​Students who have a complaint against Weber State University should first file a complaint with the institution. If Weber State University does not resolve the complaint, students may file a complaint with the Utah Board of Regents at www.higheredutah.org/sara. The Board of Regents will only consider complaints that were previously unresolved by the institution and may refer a complaint to another agency for investigation.

  2. Students who have complaints against the college/university relating to fraud, false advertising, or other deceptive practices can file a complaint with the Utah Division of Consumer Protection, 160 East 300 East, 2nd Floor, Salt Lake City, UT 84111, Telephone No. 801-530-6601, Toll Free in Utah at 1-800-721-SAFE or online at www.dcp.utah.gov/complaints/index.html. In addition, students involved with distance and correspondence education can file a complaint with their state’s enforcement authority.*

  3. Students who have complaints relating to issues that are covered by the student code of conduct should follow the institution’s process for filing a complaint. The student code of conduct is found at www.weber.edu/ppm/Policies/6-22_StudentCode.html. Students who have complaints relating to the college/university’s quality of education or other issues appropriate for its accrediting body to consider, can file a complaint with the Northwest Commission on Colleges and Universities at www.nwccu.org.

Copies of documents describing the college/university’s accreditation and state approval are available for review upon request.

State Regulators/Student Consumer Complaints

StateRegulatorAgencyEmailPhoneWebsiteNotes
AlabamaTivoli NashDepartment of Postsecondary Educationtivoli.nash@dpe.edu334-293-4650www.accs.cc/index.cfm/school-licensure/complaints/Complaints for out-of-state institutions are referred to the Alabama Department of Postsecondary Education (ADPE) for response. Use this email link
AlabamaElizabeth FrenchDepartment of Postsecondary Educationelizabeth.french@ache.alabama.gov334-242-2179www.ache.state.al.usThis link is for in-state institutions in Alabama.
AlaskaKierke KussartCommission on Postsecondary Educationkierke.kussart@alaska.gov907-465-6741acpe.alaska.gov/about_us/consumer_protection 
ArizonaKeith BlanchardState Board of Private Postsecondary Educationkeith.blanchard@azppse.gov602-542-5769ppse.az.gov/complaint 
ArkansasICAC CoordinatorDepartment of Higher EducationICAC@adhe.edu501-371-2000www.adhe.edu/institutions/academic-affairs/institutional-certification-advisory-committee/ - appendix j (student grievance procedure)To contact the Arkansas State Board of Private Career Education: http://sbpce.arkansas.gov/students/Pages/complaintProcess.aspx
California California Department of Consumer Affairs Consumer Information Centerdca@dca.ca.gov888-942-1120www.dca.ca.gov/consumers/complaints/oos_students.shtmlEffective as of 7/29/2019.
ColoradoHeather DeLangeCommission on Higher Educationheather.delange@dhe.state.co.us303-866-2723highered.colorado.gov/academics/complaints/default.html  
ColoradoMary KanalyDivision of Private Occupational Schoolsmary.kandy@dhe.state.co.us303-866-4192highered.colorado.gov/dpos/students/complaint.html 
ConneticutPatricia SantoroDepartment of Higher EducationPSantoro@ctohe.org860-947-1816www.ctohe.org/studentcomplaints.shtml 
DCDorothy ThomasOffice of the State Superintendent of Educationdorothy.thomas@dc.gov202-724-2065osse.dc.gov/service/public-complaints  
DelawareJohn W. ColletteDepartment of Higher Educationuspat.dunn@dow.k12.do302-857-3388dedoe.schoolwires.net/domain/157The Delaware Department of Education will investigate complaints. Such complaints must be in writing and verified by the signature of the person making the complaint. Oral, anonymous or unsigned complaints will not be investigated. Until the web site is functional, please write or call for more information. The Delaware Department of Education; Teacher and Administrator Quality; John W. Collette Resource Center; 35 Commerce Way; Dover, DE 19904. The Delaware Department of Education phone number is 302-857-3388.
FloridaAmy LefsteadCommission for Independent Educationamy.lefstead@fldoe.org850-245-3200www.fldoe.org/policy/cie/file-a-complaint.stml 
GeorgiaCorinna RobinsonNonpublic Postsecondarycrobinson@gnpec.org770-414-3300www.gnpec.org/consumer-resources 
Hawaii Office of Consumer Protectionocp@dcca.hawaii.gov808-586-2630cca.hawaii.gov/hpeap/student-complaint-process/ 
IdahoValerie FenskePrivate College & Proprietary Schools Coordinatorvalerie.fenske@osbe.idaho.gov208-332-1587www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp 
IllinoisRichard TapiaBoard of Higher Educationtapia@ibhe.org217-557-7359complaints.ibhe.org/ 
IndianaRoss MillerDirector of State AuthorizationRMiller@che.in.gov317-464-4400www.in.gov/dwd/2731.htmTo contact the Indiana Commission on Proprietary Education: http://www.in.gov/che/2744.htm
IowaCarolyn SmallIowa College Student Aid Commissioncarolyn.small@iowa.gov877-272-4456www.iowacollegeaid.gov/content/constituent-request-review 
KansasCrystal PuderbaughBoard of Regentscpuderbaugh@ksbor.org785-296-2528www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process 
KentuckySarah LevyCouncil on Postsecondary Educationsarah.levy@ky.gov502-573-1555cpe.ky.gov/forstudents/consumercomplaints/ 
LouisianaLarry TremblayBoard of Regentslarry.tremblay@la.gov225-342-4253www.regents.la.gov/subhome/studentsOnly online programs with no clinicals or practicums available.
MaineHarry OsgoodDepartment of Educationharryosgood@maine.gov207-624-6846www.maine.gov/doe/highered/degree-granting/index.htmlComplaints shall be addressed in writing to the Maine Department of Education, Office of Higher Education, Augusta, Maine, 04333, with specific facts and allegations and signed by the complainant. The school shall be notified of any complaints which are to be investigated. For more information, please contact Harry W. Osgood, Higher Education Specialist, Maine Department of Education, Augusta, Maine 04333, 207-624-6846.
MarylandShawna Acker-BallMaryland Higher Education Commissioncolliatecomplaint.mhec@maryland.gov410-757-3301www.mhec.state.md.us/career/pcs/gripe.asp 
MassachusettsAngela ColettaDepartment of Higher Educationacoletta@bhe.mass.edu617-994-6964www.mass.gov/ocabr/government/oca-agencies/dpl-lp/schools/students/information-for-students.htmlTo contact the Massachusetts Department of Higher Education: http://www.mass.edu/forstudents/complaints/complaintprocess.asp
MichiganMichael BeamishDepartment of Licensing and Regulatory Affairsbeamishm@michigan.gov517-241-6806www.michigan.gov/lara/0,4601,7-154-35299_61343_35395_35396---,00.html 
MinnesotaGeorge RoedlerOffice of Higher Educationgeorge.roedler@state.mn.us651-259-3975www.ohe.state.mn.us 
MississippiKim VerneuilleMIssissippi Commission on College Accreditationkverneuille@mccb.edu601-432-6185www.mass.edu/forstudents/complaints/complaintprocess.aspCommission on Proprietary School/College Registration: http://www.sbcjc.cc.ms.us/program/psDefault.aspx
MissouriLeroy WadeDepartment of Higher Educationinfo@dhe.mo.gov573-751-2361dhe.mo.gov/documents/policyoncomplaintresolution-reviseddraft.pdf 
MontanaCompliance AgentOffice of the Commissioner, Montana University Systemstateauthorization@montana.edu406-444-6570www.mus.edu/mus-statement-of-complaint-process.asp 
NebraskaKathleen FimpleCoordinating Commission for Postsecondary Educationkathleen.fimple@nebraska.gov402-471-0030www.ccpe.state.ne.us/publicdoc/ccpe/complaint.aspNebraska Department of Education, Private Postsecondary Career Schools: http://www.education.ne.gov/PPCS/PPCS%20Forms.html
NevadaKelly WuestCommission on Postsecondary Educationkdwuest@cpe.state.nv.us702-486-7330www.cpe.state.nv.us/cpe%20complaint%20info.htm 
New HampshireMacKay EdwardHigher Education Commissionedward.mackay@doe.nh.gov603-271-0256www.education.nh.gov/highered/compliance-allegation.htm 
New JerseyEric TaylorOffice of the Secretary of High Educationeric.taylor@oshe.nj.gov609-984-3736www.state.nj.us/highereducation/oshecomplaintinstructions.shtmlDepartment of Labor and Workforce Development, Center for Occupational Employment Information: http://lwd.state.nj.us/labor/lwdhome/coei/teu.html
New MexicoDiane Vigil-HayesHigher Education DepartmentDiane.Vigil@state.nm.us505-476-8418www.hed.state.nm.us/institutions/complaints.aspx 
New YorkCarole YatesOffice of College and University Evaluationcarole.yates@nysed.gov518-474-3969www.highered.nysed.gov/ocue/spr/complaintforminfo.htmlHealth Professions degrees that require professional licensing in New York are not available.
North Carolina Terrence ScarboroughUniversity of North Carolina Board of Governorstrscarborough@northcarolina.edu919-962-4558www.northcarolina.edu/?q=complaints 
North DakotaTanya SpilovoyNorth Dakota University Systemtanya.spilovoy@ndus.edu701-328-2960www.ndus.edu/system/state-authorization/ 
OhioMatt ExlineBoard of Regentsmexline@regnets.state.oh.us614-728-3095www.ohiohighered.org/students/complaintsState Board of Career College and Schools: http://scr.ohio.gov/ConsumerInformation/FilingaComplaint.aspx
OklahomaNora Ann HouseState Regents for Higher Educationnhouse@obpvs.ok.gov405-528-3380www.okhighered.org/current-college-students/complaints.shtmlA Form is available by request to the OBPVS Staff, but is not required. Unless a safety or other issue requiring an in-person investigation is alleged, a "Student," complaint will be accepted and sent to the institution for a response that may then be forwarded to the complainant for further input. Nora Ann House, Director, 3700 N. Classen Blvd., Ste. 250, Oklahoma City, OK 73118, phone 405/528-3370, FAX 405/528-3366, nhouse@obpvs.ok.gov
OregonJuan Baez-ArevaloOffice of Degree Authorizationjuan.baez-arevalo@state.or.us503-947-5977www.oregonstudentaid.gov/oda.aspx 
PennsylvaniaPatricia LandisDepartment of Educationra-collunivseminfo@pa.gov717-783-8228www.education.pa.gov/migration/documents/higher%20education%20complaint%20form_rev.%20may%202013.pdf 
Rhode IslandDeanna VelletriOffice of Higher Educationdvettetri@ribghe.org401-456-6010www.ribghe.org/students.htm 
South CarolinaRenea EshlemanCommission on Higher Educationreshleman@che.sc.gov803-737-2281www.che.sc.gov/students,familiesmilitary/learningaboutcollege/consumerinformation.aspx 
South DakotaSecretary of StateSouth Dakota Attorney Generalatghelp@state.sd.us605-773-3215atg.sd.gov/consumers/handlingcomplaints/consumercomplaintform.aspx  
TennesseeShauna JenningsHigher Education CommissionShauna.Jennings@tn.gov615-741-5293tn.gov/thec/article/postsecondary-links - under comsumer services 
TexasWilliam FranzTexas Higher Education Coordinating BoardStudentComplaints@thecb.state.tx.us512-427-6101www.twc.state.tx.us/svcs/propschools/problem-school.html Not regulated in Texas under Chapter 132 of the Texas Education Code
UtahMarla WinegarDivision of Consumer Protectionmwinegar@utah.gov801-530-6601consumerprotection.utah.gov/complaints/index.html 
VermontCassandra RyanAgency of Educationcassandra.Ryan@state.vt.us802-479-8545education.vermont.gov/new/pdfdoc/pgm_postsecondary/edu-complaint_resolution_statement_for_postsecondary_education_matters.pdf  
VirginiaSylvia Rosa-CasanovaState Council of Higher EducationSylviaRosaCasinova@schev.edu804-371-2285www.schev.edu/students/studentcomplaint.asp 
WashingtonKaren OelschlagerStudent Achievement Councilkareno@wsac.wa.gov360-753-7869www.wsac.wa.gov/protecting-education-consumers 
West VirginiaMark StotlerHigher Education Policy Commissionstotler@hepc.wvnet.edu304-558-0262www.wvctcs.org/index.php/2013-06-28-14-21-50/student-complaint-process 
WisconsinDavid DiesEducational Approval Boarddavid.dies@eab.state.wi.us608-266-1996eab.state.wi.us/resources/complaint.asp 
Wyoming Elaine MarcesDepartment of Educationelaine.marces@wyo.gov307-777-6210edu.wyoming.gov/beyond-the-classroom/school-programs/private-school-licensing/